Refund policy

We offer a 72-hour return window, meaning you have three (3) days from the date you receive your item to request a return.

To be eligible for a return, items must be in their original condition (unworn, unused, and in the original packaging) along with the receipt or proof of purchase.

To initiate a return, please contact us at info@iravalea.com. If your return request is approved, we will provide detailed instructions on how and where to send your item.

Please note that return shipping costs are the responsibility of the customer. We are not liable for returns sent without tracking or for packages lost in transit.


Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect. This allows us to promptly assess the issue and ensure it is resolved for you.

 

Non-returnable items

For health and safety reasons, we are unable to accept returns on earrings. Please note that all sale and clearance items are final sale and are not eligible for return or refund.

 

Exchanges

The quickest way to receive your desired item is to return the original purchase. Once your return is approved, you may place a new order separately for the item you’d like instead.

 

Refunds

Once we receive and inspect your return, we’ll notify you to confirm whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that processing times may vary, and it can take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@lablancus.com and we’ll be happy to assist you.


Package Lost in Transit

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We will investigate the issue and, if verified, ship out a replacement at no extra cost to you.

 

Incorrect Address / Unclaimed Shipments

  • Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

  • Unclaimed: Shipments that go unclaimed are returned to our facility. You will be liable for the cost of a reshipment.

 

30-Day Warranty Policy

We offer a 30-day warranty from the date of delivery on all jewelry purchased from us. This warranty covers manufacturing defects only, such as faulty clasps, broken chains, or defects in workmanship that occur under normal wear.

If you believe your item is defective, please contact us within 30 days of receiving your order at info@iravalea.com, including your order number and clear photos of the issue. Our team will assess the claim and determine whether the item qualifies for a repair, replacement, or refund at our discretion.

What is not covered

The warranty does not cover:

  • Normal wear and tear

  • Tarnishing, fading, or plating wear over time

  • Damage caused by water, chemicals, perfumes, cosmetics, or improper care

  • Accidental damage, misuse, or impact

  • Lost or stolen items

  • Modifications or repairs performed by third parties

Jewelry is inherently delicate. Even well-made pieces fail quickly when treated casually, and this warranty does not extend to damage caused by everyday neglect.

Additional Notes

  • Proof of purchase is required for all warranty claims.

  • Approved warranty claims must be returned following our instructions; items sent without approval may not be accepted.

  • Shipping costs associated with warranty claims may apply.

This warranty is provided in addition to your rights under applicable consumer laws and does not cover issues that arise outside the 30-day period.


Contact

For any questions regarding your order, please contact us at:

info@iravalea.com